How to Export Log Files

Procedure

Log files record the operations that are performed by you when using EHANDBOOK-NAVIGATOR. If there is an issue with the functioning of EHANDBOOK-NAVIGATOR, the information stored in these log files assist the support team in diagnosing the issue you are facing. EHANDBOOK-NAVIGATOR allows you to export the log files into a zip file. The zip file will contain the necessary log files and the relevant system information.

Changing the file name of the zip file is not recommended.

To export the log files:

  • On the Help menu, select Export Log Files…​.
    Save As dialog box is displayed.

  • Select the location for saving the zip file and click Save.
    The zip file is saved in the location specified.

  • Mail the zip file to ETAS support, specific to your location, with a synopsis of the issue you are facing.